Delete Account

This request applies to users registered in the Mi Feria mobile app. If you wish to delete your account and associated data, complete the form below with your registered phone number. We will process your request within 5 business days, in accordance with Article 7 of Costa Rica's Law No. 8968 on Personal Data Protection.

How to request deletion

Complete the form with the phone number registered to your Mi Feria account (the same one you use to sign in to the app). We will contact you via SMS/WhatsApp once the process is complete.

Request form

Data that will be deleted

Upon account deletion, the following information will be permanently and irreversibly removed:

User account and login credentials
All your profile information, including name, phone number, email address, date of birth, gender, and registered location data (province, canton, and district)
Saved delivery addresses
Active, in-progress, or pending delivery orders, which will be automatically cancelled at the time the deletion is processed
Account preferences and settings

Data that will be retained

Due to legal and accounting obligations, the following information is retained dissociated from your identity for the indicated period:

Completed order history: 5 years (Costa Rica Commercial Code, Art. 262) — retained solely for accounting and audit purposes, with no association to your deleted profile
Order receipts: 5 years. If the User requested an electronic invoice through the Ministry of Finance (Hacienda), said tax document is retained in accordance with applicable tax regulations.
Data required for pending dispute resolution until closed

Processing time

Your request will be processed within a maximum of 5 business days from receipt. You will receive a confirmation SMS/WhatsApp at the registered phone number once complete.